COVID-19 Updates The Sudsy Soapery Natural Products
Friday, March 20, 2020
As a vital precautionary measure to safeguard ourselves and our customers against the COVID-19 outbreak, The Sudsy Soapery Natural Products is maintaining online store presence until further notice. We are suspending pick-ups and face-to-face meetings per the Illinois governors directives.
To provide some additional clarity during these uncertain times, we have assembled a list of FAQs for our valued customers:
Are SSNP operations continuing uninterrupted?
What measures are you taking to mitigate the risks of COVID-19?
We have always used sanitation measures in our facility and will continue to do so. Hands are washed upon entering the facility and between tasks. Surfaces are washed and sanitized frequently, before and after each task. We are not working with any symptoms of illness (fever, cough ect.) We are a very small facility so this is very controlled.
Is SSNP developing any products that can help reduce the spread of the virus?
Yes. Our team has been working actively at developing a cleansing and moisturizing product that contains 62% or more alcohol organic cane alcohol and are aimed at contributing to hand hygiene practices. These products will be launched shortly. We will notify our customers upon there completion.
Are we still able to place our orders online?
Yes, our website will remain functional for all online purchasing.
Will there be any disruptions to order processing and shipping services?
No, not at the moment; this will however be contingent on the continued operations of Fedex, UPS, and other common carriers.
What will happen to my prepaid orders in the event of a mandatory shutdown?
Your continued patience, trust, and confidence in us would be valued in such a situation. Upon SSNP reopening, I would like to assure that any customer wishing to cancel their order will receive a full refund or be given the option to have the item shipped when the facilities re-open.
We are diligently monitoring official channels and guidelines to ensure we are taking the right steps at the right time, and will do our best to keep you updated.
Your patience and understanding is truly appreciated during this crisis, and I would like to once again underscore our commitment to act proactively, responsibly, and with integrity to ensure the health and safety of our communities.